IN•GLO Med Spa Policies
PRE LASER CARE
NO antibiotics, NO sun exposure (including Sun beds and Spray tans), NO waxing and Tweezing 4 to 6 weeks pre-laser treatment. All areas being treated MUST be shaved the morning of the appointment.
YOUR MEDICAL HISTORY AND CONDITIONS
Before your service, please tell us about any medical conditions including pregnancy, hypertension, injuries, allergies, Sun Exposure, disabilities, or illnesses. Talking with your technician will help customize your service to ensure your maximum safety and benefit.
Please note that we are not wheelchair accessible.
We request that you arrive 15 minutes prior to your scheduled appointment time. When booking services at Erase, your appointment is scheduled with a technician whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options:
1. You may opt to shorten your treatment
2. You may prefer to reschedule your appointment at a more convenient time, however, a cancellation charge may be incurred.
We recommend that you schedule your next service prior to leaving the spa. Same areas from our membership packages cannot be treated more than once every 6 weeks. A reservation fee of $50 for clients who have not brought prepaid packages is required.
We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be emailed to confirm your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours’ notice of cancellation. Failure to do so will result in a $50 cancellation fee.
Tax and gratuities are not included in your total amount. It is common practice to tip 15% – 20% of the original service price. Please feel free to extend a gratuity as a result of your spa experience, they are greatly appreciated. Gratuities are accepted in the form of cash or credit card.
Products & Services are not refundable. All services purchased will expire 1 year after the first session is redeemed. Gift cards expire one year after purchase.
Clients between 15 and 18 years old must present written permission from their parents or guardian prior to their first spa service. Clients under 15 years old must have a parent or guardian present at all times.